Service

Service and Repair

Please use the Service Form below to request a RMA number for any Service or Repair issues you may be experiencing. If this is an emergency or if you require immediate assistance, you can also contact us by phone at (631) 584-6688 ext. 111, M-F, between the hours of 9:30am - 4:30pm EDT/EST

Product Training

As our official distributor, Foldaway US is authorized and certified to assist you with the repair and service of your equipment. For questions on the operation of your Goldaway or Lutech product, please feel free to call us at (631) 584-6688 or you do not require immediate assistance, you may also contact us by email at info@lutechmedical.com. Someone will get back to you within 24 hours, excluding weekends and holidays.

Warranty

Typically, your Lutech product comes with a warranty of 1 year from the time of purchase. This covers both repair and parts for the main unit. The accessories that come with the unit has a 6 month warranty. Click here for complete details and Product Registration Form.

Service Request Form

Lutech is dedicated to providing quality and timely service to all of our customers.  To request service for your Lutech equipment, please fill out the form below to request a RMA (Return Material Authorization) number.

IMPORTANT: Please do not send the item back without first obtaining the RMA number or you may experience significant delays in processing.  Thank you!

 

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